Refound policy
Last updated: 22/01
At Prado Wolf, we aim to provide high-quality products and a seamless shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
You have 30 days from the date you receive your order to request a return.
- Items must be unused, unworn, and in original condition
- Items must be returned in original packaging with all tags and accessories
- Proof of purchase (order number or receipt) is required
2. Non-Returnable Items
The following items are not eligible for return:
- Final sale items
- Gift cards
- Personalized or custom-made products
- Items damaged due to misuse or normal wear
3. How to Request a Return
Before returning any item, please contact our support team:
Email: support@pradowolf.com
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos or videos (required for damaged or defective items)
Returns sent without prior authorization will not be accepted.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.
After verification, we will offer a replacement or a full refund at no additional cost.
5. Return Shipping Costs
- Change of Mind: The customer is responsible for return shipping costs.
- Defective or Incorrect Items: We cover all return shipping costs.
Original shipping fees are non-refundable.
6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection.
Approved refunds are processed to the original payment method within 5–10 business days.
Please note that your bank or payment provider may take additional time to post the refund.
7. Exchanges
We do not offer direct exchanges. If you wish to receive a different item, please return the original product and place a new order.
8. Order Cancellations
Orders can only be canceled before they are processed or shipped. Once an order is in transit, cancellation is no longer possible.
9. Company Information
Prado Wolf LLC
United States
Email: support@pradowolf.com
10. Policy Updates
Prado Wolf LLC reserves the right to modify this policy at any time. Changes will take effect immediately upon publication.